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FAQ

Booking

Can Wijet organise an airport transfer?

Yes, we can organise ground transport to and from the airport. You can request this by selecting ‘Please book my ground transport’ when choosing your terminal services.

Can I book a helicopter transfer through Wijet?

Currently helicopters are not available to be booked online, but if you require the use of one, you can request one by calling our Sales Support team directly.

What if I need to change something?

Please get in touch and we can assist you. Schedule, route and passenger number changes are all subject to approval by the aircraft operator and availability of the aircraft, airport and permissions. Additional charges may apply.

Are there restrictions on luggage amounts?

Luggage restrictions will vary depending on the size of the aircraft. Luggage details can be found in our general terms and conditions. If you have questions about luggage capacity before or after booking, please check with our Client Services Team.

Can you help me arrange transport from the airport to my final destination?

Yes, we can arrange all of this for you. You can request this during the booking process and a member of our Sales Support team will provide the options available for you.

Payment

Is catering included on the flight?

Catering includes snacks and refreshments but we can arrange any kind of specific VIP catering and drinks depending on the choice of aircraft can be arranged on request with additional charges.
What if I need to cancel?
Just let us know as soon as possible. Cancellation fees may apply, your cancellation policy will be detailed in your booking confirmation.

Specific passengers

Can I take my pet on board?

Yes, in most cases. Please contact us first so we can find the best option for you.
How will bad weather affect my flight?
Extreme weather events may delay or divert your flight. Flight safety is always paramount and the decision to fly will remain with the Captain or airport authority. Refunds are subject to the policies of the aircraft operator.
We will always monitor weather in advance to give you ample notice and assistance with alternative arrangements, if necessary.

At the airport

Will I have to go through Immigration and Customs procedures?

For all international flights you will be subject to immigration and customs. You will need to provide full passport details in advance of the flight and passports will be checked on arrival. Further information regarding this can be found in your booking confirmation email.