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FAQ

Your booking

Can Wijet organise an airport transfer?

Yes, we can organise ground transport to and from the airport. You can request this by selecting ‘Please book my ground transport’ when choosing your terminal services.

Can I book a helicopter transfer through Wijet?

Currently helicopters are not available to be booked online, but if you require the use of one, you can request one by calling our Sales Support team directly.

What if I need to change something?

Please get in touch and we can assist you. Schedule, route and passenger number changes are all subject to approval by the aircraft operator and availability of the aircraft, airport and permissions. Additional charges may apply.

Are there restrictions on luggage amounts?

Luggage restrictions will vary depending on the size of the aircraft. Luggage details can be found in our general terms and conditions. If you have questions about luggage capacity before or after booking, please check with our Client Services Team.

Can you help me arrange transport from the airport to my final destination?

Yes, we can arrange all of this for you. You can request this during the booking process and a member of our Sales Support team will provide the options available for you.

Services

Is catering included on the flight?

Catering includes snacks and refreshments but we can arrange any kind of specific VIP catering and drinks depending on the choice of aircraft can be arranged on request with additional charges.
What if I need to cancel?
Just let us know as soon as possible. Cancellation fees may apply, your cancellation policy will be detailed in your booking confirmation.